We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our business. By using our services or interacting with us, you agree to the practices described in this policy.
1. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: This may include your name, business name, job title, email address, phone number, and any other details you provide when you engage with us.
- Business Information: This includes information about your business, such as company registration details, business address, financial information, and billing details.
- Communications: Any correspondence with us, including emails, phone calls, and other forms of communication.
- Website Usage Information: We may collect information about how you interact with our website, including IP addresses, browser type, and pages viewed using cookies and similar technologies.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To deliver the products and services you have requested and fulfil contractual obligations.
- Communication: To communicate with you regarding your inquiries, orders, and services, including responding to requests for support and providing updates.
- Legal Compliance: To comply with legal obligations, including financial reporting and fraud prevention.
- Marketing and Promotions: To send you information about our products, services, and business updates (subject to your consent, where required).
- Improvement of Services: To analyse and improve our products, services, and website based on user behaviour and feedback.
3. Legal Basis for Processing
We rely on the following legal bases to process your personal data:
- Performance of a Contract: To fulfil our contractual obligations with you.
- Legitimate Interests: To conduct our business, including direct marketing and administrative purposes.
- Legal Obligations: To comply with legal requirements.
- Consent: Where applicable, we may seek your consent to process certain data (for example, for marketing communications).
4. Sharing Your Information
We may share your personal data with the following parties:
- Service Providers: Third-party vendors who assist us in providing services such as IT support, payment processing, marketing, and analytics.
- Legal Authorities: If required by law, we may disclose your personal information to regulatory bodies, law enforcement agencies, or other authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, we may transfer your personal data as part of that transaction.
We do not sell or rent your personal data to third parties.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Right to Erasure: In certain circumstances, you can request that we delete your personal data.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
- Right to Object: You can object to the processing of your personal data for marketing purposes or other legitimate interests.
- Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details below.
7. Security of Your Information
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction.
8. International Transfers
If we transfer your personal data outside the UK or the European Economic Area (EEA), we ensure that the data is protected in accordance with applicable data protection laws, such as by using standard contractual clauses or other safeguards.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These technologies collect information about your browsing behaviour, such as pages visited and links clicked, to improve our services and marketing.
You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will be posted on this page, and the effective date will be updated accordingly.